Metanoia Privacy and Policy Statement

(21) Privacy Policy and Statement 




This Privacy Policy includes two parts: 

  • Privacy Program: outlines the roles, responsibilities and requirements of Metanoia’s privacy program to meet its privacy obligations. This includes the scope of regulations that apply, and the clauses and obligations that apply to Metanoia’s data processing activities. 
  • Privacy Statement: this should be a public facing notice of the purpose and use of personal data collected, and the privacy rights of data subjects whose data is collected, processed, or stored by Metanoia’s systems and services. This should be published on the website and linked in Metanoia’s systems and services that collect personal data. 


Revision History 


Version  Updated by  Summary  Revision date 
V1  SOC2 Manager  First version created  12-Oct-23 




Operations Manager 


Accountable owner of this policy, including revision, updates, and communication. Ensuring Metanoia’s privacy practices effectively meet the requirements and commitments of this policy. 


Management Team 


Responsible for monitoring, enforcement and handling any breaches, or policy issues. 



Privacy Program 


Based on the jurisdictions and scope of processing personal data, the below privacy regulations apply. 



Privacy Regulations  Purpose and Regulator 


The following privacy requirements and obligations apply to Metanoia based on the personal data collection activities and scope above.  


Privacy Statement 




When you use our services, we’re collecting your personal data to support those services. Data privacy is important to us at Metanoia. This Privacy Policy details our use of personal data and your privacy rights and choices available to you. Metanoia is a Data Controller that is responsible for determining the purpose and means of personal data processing. 


How we use personal data 


Your data is collected to help us: 

  • Provide support and troubleshooting when using our services. 


Personal data we may collect 


Metanoia may collect one or more of the following types of data as a requirement for using our services: 

  1. Name 
  1. Contact information 


When we share your personal data 


Your personal data may be shared with third parties under one or more of the following scenarios: 

  • When your explicit consent is given. 




Your rights 


Your privacy rights are outlined below. For further details of these rights or to make a request from us related to these rights, please see the Privacy Requests and Contacts section below and contact us accordingly. 


The right to be informed. You have the right to be informed about the collection and use of your personal data, when the data is obtained by us. 


The right to access and amend your data. You can request a copy of your personal data through a data subject request. You can ask us to explain the means of collection, what data is being processed by us, and anyone that we share it with. 


The right to rectify your data. If your data is inaccurate or incomplete, you can ask us to rectify that. 


The right to data erasure. You can request we erase your data within 30 days. We will notify you if that cannot be completed or any implications of doing so for using our services. 


The right to transfer your data. You can have your data transferred from one system to another safely and securely. 


The right to restrict your data processing. You can request we restrict or supress your personal data to limit its use. 


The right to opt-in for sensitive data processing: For any highly sensitive personal data we may collect, we require your explicit consent to opt-in to us processing that data. 


The right to opt-in by a parent or guardian:  We do not collect data from minors. You are required to be over the age of 16 in order to use our services. 


The right not to be subject to fully automated decisions: We do not apply automated processing activities that profile you or make fully automated decisions using your personal data. 



These rights are subject to the clauses of the relevant privacy regulations, legal requirements, public interest, and where the above rights may conflict with your use of our services. For any privacy concerns or to request further details of your rights, please see the Privacy Requests and Contacts section below. 




Privacy requests and contacts 


For further information about our Privacy Policy or practices, or to raise any privacy requests or complaints in relation to your data, please contact us using the following methods: 

  • Email: 
  • Contact Page: